TERMS AND CONDITIONS OF USE

Bokay Group Pty Ltd 

Our quest to achieve excellence in large format printing has been recognised by our clients who keep coming back to us, again and again for over 34 years. This means, our customers can confidently partner with us knowing that we have their interests at the forefront of our minds, all the time.     

While we take reasonable consideration in making sure the data on this site is accurate, however, its substance may contain blunders, deficiencies, and mistakes, and may not be finished or current, and is liable to change without notification.

The utilisation of this site is altogether your choice, and we make no representation or guarantee of any sort, express or inferred, with regards to the operation of this website, or with regards to the data, content, materials, or items included on this site. Subject just to any obligation or risk suggested by law which can't be rejected we are not at risk to you for any misfortunes, harms, liabilities, causes and costs at all with the corruption of data, uploaded through this portal. Please check all materials and proofs before prepress note any changes requested after the job has entered the print queue will incur a cost of $50.00.

Where any obligation can't by law be barred, our risk is constrained, to the supply of  OEM LED and digital panels with OEM recommended or mutually agreed third party supporting software. Bokay Group isn't responsible for the repair of any hardware products and or software that is part of this installation; all such occurrences should be referred back to the manufacturing agent.

In the interests of providing industry-leading customer service, we have aligned ourselves with reputable local suppliers. Therefore the team at Bokay will on your behalf ensure that the supplier manages all such occurrences according to our standards and have the hardware item repaired or exchanged to provide minimum downtime to your business.

Placing an Order:

Payment Methods:
We require payment in full before shipping all orders except for  (Corporate credit accounts & Trade accounts Clients only). Bokay Group Pty Ltd accepts Direct Deposit, Visa, and MasterCard

NEW Payment methods for 2018> (Corporate credit accounts & Trade accounts Clients only) must pay 50% of all jobs when placing the initial order and the balance prior to picking up or shipping/installation. Unless you have an exceptional payment record with TERMS AND CONDITIONS OF USE

Bokay Group Pty Ltd

Our quest to achieve excellence in large format printing has been recognised by our clients who keep coming back to us, again and again for over 34 years. This means, our customers can confidently partner with us knowing that we have their interests at the forefront of our minds, all the time.     

While we take reasonable consideration in making sure the data on this site is accurate, however, its substance may contain blunders, deficiencies, and mistakes, and may not be finished or current, and is liable to change without notification.

The utilisation of this site is altogether your choice, and we make no representation or guarantee of any sort, express or inferred, with regards to the operation of this website, or with regards to the data, content, materials, or items included on this site. Subject just to any obligation or risk suggested by law which can't be rejected we are not at risk to you for any misfortunes, harms, liabilities, causes and costs at all with the corruption of data, uploaded through this portal. Please check all materials and proofs before prepress note any changes requested after the job has entered the print queue will incur a cost of $50.00.

DIGITAL SIGNAGE

Where any obligation can't by law be barred, our risk is constrained, to the supply of  OEM LED, digital panels and peripherals with OEM recommended supporting software. Should the client request alternative third-party software purely on the price! The Bokay Group will be forced to demand that the client signs an Addendum to the existing contract absolving from all operational failures indexed to third-party software.   

Bokay Group Pty Ltd as your supplier isn't responsible for the repair of any OEM hardware products and or software that is part of this installation; all recommended hardware products and software are warranted and supported by the manufacturer and their local supplier such occurrences should be referred back to the manufacturer's local agent.

In the interests of providing industry-leading customer service, we have aligned ourselves with reputable local suppliers. Therefore the team at Bokay will on your behalf ensure that the supplier manages all such occurrences according to our standards and have the hardware item repaired or exchanged to provide minimum downtime to your business.

Placing an Order:

Payment Methods:
We require payment in full before shipping all orders except for  (Corporate credit accounts & Trade accounts Clients only). Bokay Group Pty Ltd accepts Direct Deposit, Visa, and MasterCard

NEW Payment methods for 2018 (Corporate credit accounts & Trade Account Clients Only) to maintain our every day low prices we are now forced to implement changes to minimise the number of bad debts. 

Therefore clients must pay 50% of all jobs when placing the initial order before the commencement of the print job, balance to be paid in full before shipping and or installation. Unless you have an exceptional payment record with the Bokay Group Pty Ltd, we will contact all clients that fit into this exclusive category.

All credit card orders are subject to verification and approval. Orders paid for by Direct Deposit will not be processed or shipped until the fund's transfer has been fully verified.

We maintain whatever authority is needed to change the particulars of our printed items whenever. It is dependent upon you (the client) to check our site page for the existing details when requesting or re-requesting all print merchandise. Bokay Group Pty Ltd will not be subject to mistakes brought on by clients not checking print particulars.

To exploit our every day low pricing, we require all artwork to be transferred to our easy to use the site or Dropbox and We Transfer. We do not accept artwork using CDs and USBs. 

Approval of an Order (Proofing):

A soft PDF proof will be supplied for all requests. Printing of an order will never initiate until we have received customer endorsement of the soft PDF proof confirmation. The reason for the soft PDF proof is to permit the client to affirm the right job is being printed.

For multiplied sided printing which is overlaid on the front just, the principal page and all subsequent pages will be included in the soft PDF proof is dependably the side which will be printed.

Soft PDF evidence may not demonstrate postscript issues, for example, issues identifying with straightforwardness, inclination or overprint/knockout. It is the client's obligation to guarantee the artwork has been accurately arranged for business printing by an experienced graphic designer in visual communication and pre-press. The client must check that all parts of the craftsmanship are right, including spelling and syntax.

To abstain from printing issues, we prescribe clients counsel an accomplished pre-press visual graphic designer in the event that they do not comply press-ready artwork accurately for business printing.

Preceding proof endorsement, orders cannot be crossed out without causing a cancellation charge. Once a request is affirmed, it is impractical to roll out improvements to the artwork or wipe out the job order (please see the following segment: Cancelation of an Order and File Re-Submission).

Cancellation Request

Once a request has been submitted it cannot be stopped under any circumstances without bringing about a cancellation expense. Cancellation of a request may bring about a $50>$100 cancellation fee subject to the position of your job in the print process. It is unrealistic to drop a request/thing once it has been affirmed for printing. 

File Re-Submission:
Resubmission for any reason at all may also bring about an extra $10>$15 charge for each artwork being re-supplied. This fee is non-refundable and cannot be waived.
 

Printing and Artwork

Our pre-press division takes incredible consideration in pre-flighting all client supplied artwork. We do our absolute best to advise all customers of any printing issues that may happen. In saying that, we cannot be considered responsible for any mistakes in your artwork supplied for business printing. Should you provide your artwork, an absolute obligation lies with you, our client. When in doubt, we suggest that all artwork be set up by qualified graphic designer experienced in the print business.

. We will contact all clients that fit into this exclusive category.

All credit card orders are subject to verification and approval. Orders paid for by Direct Deposit will not be processed or shipped until the fund's transfer has been fully verified.

We maintain whatever authority is needed to change the particulars of our printed items whenever. It is dependent upon you (the client) to check our site page for the existing details when requesting or re-requesting all print merchandise. Bokay Group Pty Ltd will not be subject to mistakes brought on by clients not checking print particulars.

To exploit our every day low pricing, we require all artwork to be transferred to our easy to use the site or Dropbox and We Transfer. We do not accept artwork using CDs and USBs. 

Approval of an Order (Proofing):

A soft PDF proof will be supplied for all requests. Printing of an order will never initiate until customer endorsement of the soft PDF proof confirmation has been received by us. The reason for the soft PDF proof is to permit the client to affirm the right job is being printed.

For multiplied sided printing which is overlaid on the front just, the principal page and all subsequent pages will be included in the soft PDF proof is dependably the side which will be printed.

Soft PDF evidence may not demonstrate postscript issues, for example, issues identifying with straightforwardness, inclination or overprint/knockout. It is the client's obligation to guarantee the artwork has been accurately arranged for business printing by an experienced graphic designer in visual communication and pre-press. The client must check that all parts of the craftsmanship are right, including spelling and syntax.

To abstain from printing issues, we prescribe clients counsel an accomplished pre-press visual graphic designer in the event that they do not comply press-ready artwork accurately for business printing.

Preceding verification endorsement, orders cannot be crossed out without causing a cancellation charge. Once a request is affirmed, it is impractical to roll out improvements or wipe out the request (please see the following segment: Cancelation of an Order and File Re-Submission).

Cancellation Request

Once a request has been submitted it cannot be stopped under any circumstances without bringing about a cancellation expense. Cancellation of a request may bring about a $50>$100 cancellation fee subject to the position of your job in the print process. It is unrealistic to drop a request/thing once it has been affirmed for printing. 

File Re-Submission:
Resubmission for any reason at all may also bring about an extra $10>$15 charge for each artwork being re-supplied. This fee is non-refundable and cannot be waived.
 

Printing and Artwork

Our pre-press division takes incredible consideration in pre-flighting all client supplied artwork. We do our absolute best to advise all customers of any printing issues that may happen. In saying that, we cannot be considered responsible for any mistakes in your artwork supplied for business printing. Should you provide your artwork, an absolute obligation lies with you, our client. When in doubt, we suggest that all artwork be set up by qualified graphic designer experienced in the print business.